Customer application
Terms of Use
Version 2026.09.1 · Effective 15 September 2026
These Terms of Use apply to the customer portal, where an invited customer reviews a proposal and project information for a particular property, and where authorised representatives prepare energy-system estimates.
If you subscribe to ArcSolar as a business, the ArcSolar Platform Subscription Agreement applies to your use of the platform instead.
1. Purpose and permitted use
1.1 This application lets authorised representatives prepare energy-system estimates and lets invited customers review a proposal and project information for a particular property. You may use it only for those legitimate purposes.
1.2 You must not scrape, bulk-download, reverse engineer, or otherwise misuse the application or its content, and you must not share a proposal link with anyone who is not entitled to see it.
2. Indicative solar and savings information
2.1 Roof layouts, solar exposure, shading, generation and bill savings are estimates based on available imagery, customer inputs and modelling assumptions.
2.2 They are not construction, structural-engineering, electrical-engineering, finance or performance guarantees. Final panel placement and system scope remain subject to physical site inspection, technical design, network requirements and approvals.
3. Google Maps Platform content
3.1 Some address, map and solar information is provided by Google Maps Platform. Your use of that content is also subject to the current Google Maps Platform Terms, available at cloud.google.com/maps-platform/terms.
3.2 Google content must not be extracted or used independently of the customer proposal or energy-system design for which it was supplied.
4. Estimate acceptance
4.1 A displayed estimate is valid only for its stated period. Acceptance, any deposit confirmation, finance approval, technical approval and installation readiness are separate events.
4.2 The proposal and any accompanying contract terms control if they conflict with a general description in this application. Your contract for the supply and installation of an energy system is with the retailer or installer named in the proposal, not with the operator of this application.
4.3 Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.
5. Privacy and changes
5.1 The ArcSolar Privacy Policy explains how this application handles personal information, including information the retailer or installer records about you.
5.2 These terms may be updated when the application or applicable requirements change. The version number and effective date above identify the current version.
How this application handles personal information is set out in the Privacy Policy. Businesses subscribing to ArcSolar are covered by the Platform Subscription Agreement.
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